Again Asian airports have come out winners in the survey of airport service quality (ASQ) by the Airport Council International (ACI) in 2009. Like last year, the Seoul-Incheon Airport (South Korea), -Changi Singapore Hong Kong (China), have won the top 3 positions, leaving the Chinese capital, Beijing (China) and Hyderabad, Rajiv Gandhi ( India) in fourth and fifth, which last year occupied Kansai-Osaka (Japan) and Kuala Lumpur (Malaysia).
Hyderabad Airport, Rajiv
facilities with better service in Europe were the Keflavik (Iceland), while Cancun (Mexico), George (South Africa), Austin (USA) and Tel Aviv (Israel) won first place in their respective regions.
Cancun Airport For passenger traffic, the winners were Hong Kong (40 million) Seoul-Incheon (25 to 40 million), Washington (15 to 25 million), Hyderabad (5 to 15 million) and Canada's Halifax airport (less than 5 million).
airport users said that the most important to provide adequate service are the existence of a friendly, open and relaxed, clean facilities, comfort of waiting areas, the availability and health of toilets and friendly staff, among others.
ACI Director General Angela Gittens, said the survey results are "a reflection of the important customer service, commitment to quality service and modern facilities Asian, "noting especially the Seoul-Incheon airport for having achieved the top ranking for the fifth consecutive year.
In general, Ms. Gittens explained that 2009 was" a tough year for the airport "because of declining traffic and increased competition, forcing a "balance tight budgets with high expectations of users."
0 comments:
Post a Comment